How to complain to abrdn Fund Managers Limited
If you have any complaint about abrdn Fund Managers Limited or the service you have received from us, you can contact us in the following ways.
By post
The Complaints Team
abrdn Fund Managers Limited
PO Box 12233
Chelmsford
Essex
CM99 2EE
By phone
UK investor helpline
If you are a UK investor, you can contact our complaints team by calling: 0345 113 6966
International investor helpline
If you are an investor outside of the UK, you can contact our complaints team by calling: +44 1268 445 488
Our complaints procedure
Download the Aberdeen Open Ended Complaint Handling Procedure UK
Complaints Publication Report
| Group | Aberdeen Group Plc |
|---|---|
| Period Covered in this Report | 01/01/2025 - 30/06/2025 |
| Product/Servicing Grouping | Investments |
| Number of Complaints Opened Per 1000 Accounts | 9.85 |
| Number of Complaints Opened | 800 |
| Number of Complaints Closed | 768 |
| Percentage Closed Within 3 Days | 48.95 |
| Percentage Closed After 3 Days But Within 8 Weeks | 47.78 |
| Percentage Upheld | 29.29 |
| Main Cause of Complaints Opened | Other General Admin/Customer Service |
'Number of complaints closed' refers to concerns which have been fully addressed and includes complaints that were either upheld or not upheld by the firm.
'Percentage upheld" refers to concerns where we accept that we made a mistake and fixed it to your satisfaction. Please rest assured, even if we do not accept fault we will do everything possible to assist in any way we can.
Financial Ombudsman Service
We aim to respond within 5 days of receiving a complaint. If we cannot resolve it to your satisfaction, you can take your complaint to the Financial Ombudsman Service, a national service to sort out financial disputes. You can contact the service at:
Financial Ombudsman Service
Exchange Tower
London
E14 9SR
UK helpline: 0800 023 4567