Help for savings and investments customers

Introduction

The right team and information to help you can depend on how you took out your investments with us and how you login to manage those online. Having your account number/details to hand can help you find the information you need faster.

Accounts starting with WP (Wrap and Client Portal)

The information and contact details you need will depend on whether your investments were originally set up with the help of an adviser or not.

ISAs taken out with Aberdeen directly

If you took out your Stocks and Shares ISA directly with Aberdeen (an adviser did not set these up for you), then you can find out more about your investments below:

Or get in touch with us by calling 0800 027 4675

Accounts originally set up by an adviser

If your account was originally set up by a financial adviser and your account number starts with WP, then you have a Wrap account.

Or call our Wrap team on 0800 027 4675

Accounts set up by an RBS adviser

Accounts starting with EL (Elevate)

If your account number starts with EL, then you manage your investments, ISA or pension through our Elevate platform. You can find out more information below.

Or call our Elevate team on 0345 600 2399

Elevate customers with a With Profits ISA

You can find more information about your With Profits ISA or call our team on 0345 279 2002.

Accounts starting with SP (Fundzone)

If your account number starts with SP, then you manage your investments through Fundzone. Find out more about your Fundzone investments and how to get help below.

Or call our Fundzone team on 0345 279 2002

Accounts starting with SM (Self Investor)

Find out more about your Self Investor ISA or Trading Account and how to get help below:

Or call our Self Investor team on 0800 152 2522

UK funds, OEICs and unit trusts (Aberdeen Fund Managers Ltd customers)

As an Aberdeen Fund Managers Ltd customer, your OEIC and unit trust investments may have previously been with Aberdeen Standard Investments. You’ll have an Investor Reference number that you use to view and manage your account.

Or call our team on 0345 113 6966